We currently do not ship internationally including to Canada, but we're excited to share that iHerb, an authorized retailer of our product, offers international shipping. Feel free to check with iHerb.com regarding their shipping options to your location.

At New Chapter, we strive to ship products within 24-48 business hours of order placement, with transit times typically ranging from 3-6 days. It's important to note that while we aim for timely delivery, our shipping estimates are not guarantees or promises of specific arrival dates.

New Chapter is not responsible for orders that are shipped to the wrong address due to a customer's error.

Orders under $50 have a $5 shipping fee, but if your order reaches $50 or more, shipping is free! Subscribers also enjoy free shipping on all replenishment orders.

To track your order, simply log in to your account on newchapter.com and click on the order to get your tracking details.

If you'd like to cancel your subscription, simply log in to your account and head over to the subscriptions tab. From there, just click on the cancel option below each item you want to cancel. And remember, you're welcome to reactivate your subscription anytime!

To update your address, sign in to your account and navigate to the address tab. For subscriptions, make sure to update the address in the subscriptions tab. You can opt to use this address for all subscriptions or for select orders.

To add the item to your subscription, log in to your account, find the desired item, and select "Add to upcoming subscription order." You have the option to receive it as a one-time purchase or set it up as a recurring subscription.

To ensure your payment details are current, simply log in to your New Chapter Account and proceed to the payment method tab. From there, input your new credit card information and designate it as the default payment method. Once the new default card is confirmed, you can safely remove the old credit card. While we're always eager to assist our customers, kindly note that, for security purposes, we're unable to update credit cards on behalf of our customers.

We process orders quickly, but we'll do our best to assist you based on the status of your order. Send us an email at info@new-chapter.com along with your order number and cancellation request.

We proudly stand behind the quality of every product we make. However, we know that wellness is not one-size-fits-all. Reach out to us at info@new-chapter.com with your full name, reason for return and your order number. You may wish to review our return policy here: Terms & Conditions | Returns

We're sorry to hear that part of your order was damaged in transit! Please send along a photo of the damaged bottle to info@newchapter.com. We would be happy to provide a refund or a replacement order, whichever you prefer.

We are sorry to hear that our product did not work out for you! We recommend contacting the retailer you purchased our product from first to see if they are able to provide a refund. If not, please follow the steps for Third Party Purchases here Our Guarantee

We offer a 30-day window from the date of receiving your purchase to request a refund. Subscription orders that are not cancelled or skipped prior to processing are not eligible for a refund.

Yes! When you sign up for our newsletter, you'll receive a one-time 15% discount coupon as a token of our appreciation. Plus, it guarantees you stay informed about all our latest promotions and discounts!

Having a New Chapter account automatically enrolls you in our rewards program! Sign in and navigate to Rewards. You'll have the ability to redeem points or view your rewards history.

After logging into your account and navigating to the Rewards page Your current Purple Points balance will be displayed at the top, accompanied by a "ways to redeem" option. Upon selecting your desired reward, your points will be exchanged for a coupon. This coupon can then be applied during checkout and is valid for one-time purchases.

For assistance with coupons and promotions still within their promotional period, please contact info@new-chapter.com. Please note that we cannot apply coupons, discounts, or promotional codes retroactively to orders placed before or after the specified promotional period.

Coupons are valid for one-time purchases and cannot be applied to orders containing subscriptions or other coupons. If your coupon isn't working on your one-time purchase, it might be expired or already used on a previous order. Feel free to contact info@new-chapter.com for further assistance.

To unsubscribe from our newsletter, you will want to select the "Unsubscribe" option at the bottom of a promotional email or request to be unsubscribed by emailing our Consumer Engagement Team at info@new-chapter.com

To unsubscribe from text messages text "STOP" to 67901

We strive to maintain product availability and are actively working to restock. We recommend checking back periodically for updates on availability or clicking the "Notify me when Available" button located on the product page.

Our store locator can help find stores in your area that carry New Chapter products. This tool can be found here on our website: Store Locator

We recommend ensuring that the billing address matches the information on your credit card. Please exit the checkout screen, clear your browser's cache and cookies, and then try entering your payment information again.

To update your email or password, log in to your account and select the "Account Settings" tab. Please know that passwords need to be at least 8 characters long and include an uppercase letter, a number and a special character (!@#$).

For the best site performance, we suggest using the latest version of your browser. Additionally, clearing your cache and history may help resolve any issues. Please contact us directly at 800.543.7279 option 3 for additional assistance.