Shop Policy

Introduction and Acceptance of Terms

This website offers consumers a convenient way to find, learn about, and purchase products from New Chapter  ( “we”,” us”, or “our”). We provide this website (the “Site”) subject to the terms and conditions set forth herein (the “Agreement”). The terms of this Agreement apply whether you are just visiting the Site or are a registered Account user (as described below). By using the Site, you acknowledge that you have read and understand this Agreement and that you agree to be bound by all of its terms. If you do not agree to all of the terms set forth in this Agreement, please do not use the Site.

Your use of this Site shall be governed in all respects by the laws of the state of VT, U.S.A., without regard to choice of law provisions. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this Site shall be in the state or federal courts located in Wyndham County, VT.

In accordance with our New Chapter Policies, to make a purchase online, you must be a legal resident of the 50 states of the United States of America or the District of Columbia and be at least 18 years of age.

Modification of This Agreement

We may modify this Agreement or other policies set forth on the Site from time to time. When we modify this Agreement, we will update the “Last Updated” line above. It is your responsibility to regularly review this Agreement. Your use of the Site following the posting of an updated Agreement constitutes your acceptance of such updated Agreement.

Severability

If any part of this Agreement is found to be invalid or unenforceable, that shall not affect the validity or enforceability of any other provision of this Agreement.

Privacy

Your use of the Site is also subject to our Privacy Policy.

Your Account

The use of certain services on the Site requires the user to have established a user account (an “Account”). There is no charge to establish or maintain an Account, and an Account is not required to make a purchase from the Site. In order to establish an account, you must:

  • Provide us with your name, a valid e-mail address, and such other information as we may require from time to time;
  • Create a password; and
  • In accordance with our New Chapter Policies, to make a purchase online, you must be a legal resident of the 50 states of the United States of America or the District of Columbia and be at least 18 years of age.

You are solely responsible for maintaining the confidentiality of your password(s) and for restricting access to your computer, and for all activities that occur under your Account or password. We will not be liable for any loss that you may incur as a result of someone else using your Account or password, either with or without your knowledge. You agree to be responsible for losses incurred by us or another party due to someone else using your Account and/or password either with or without your knowledge. You agree to notify us immediately of any unauthorized use of your Account and/or password(s) and any other breach of security relating to the Site. You agree that any information you provide to us will be current, accurate and complete and that you will keep such information up to date by notifying us of any changes.

We reserve the right to terminate any Account at any time in our sole discretion, including without limitation for any failure to comply with these Terms of Use, any fraud or abuse, or any misrepresentation that you or anyone using your Account may make to us.

Payment Options

We currently accept the following payment methods:

  • VISA
  • MasterCard
  • Discover Card
  • American Express
  • PayPal

Making a Purchase

If you wish to purchase products or use certain services described on the Site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide to us will be accurate, complete and current. You agree to pay all charges incurred by you or any other user of your Account and/or any credit card or other payment mechanism issued to you, including without limitation any applicable taxes and shipping, handling and processing charges, if any, relating to such purchases and transactions. We will charge your credit card when the item you purchased is shipped. Credit card orders shipped to a location other than your billing address may require additional verification. Tax is collected only on orders shipped to AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY.

We only sell products to individuals who can purchase with a permitted payment method.

You are permitted to purchase products or services via the Site only for personal use and not for resale. We may in our discretion refuse and/or cancel any order that we believe may lead to the resale of products or services ordered from us. We make no promise that products and services described on the Site are appropriate or available for use outside of the United States. Accessing this Site from territories where its contents are unlawful is prohibited. It is your responsibility to ascertain and obey all applicable laws and regulations with respect to the purchase, possession and use of any product or service ordered via the Site.

We reserve the right to refuse to process or complete any transaction, and to cancel any transaction, in our sole discretion.

Order Acceptance Policy

The advertisement of any product on this Site does not constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed are subject to additional credit verification. We may also require additional verifications or information before shipping any order.

Order Limitation Policy

Given the popularity of some products, we reserve the right to limit the quantities of items that can be purchased.

Pricing and Availability

All prices and availability of products are subject to change without notice, up until the order is completed and confirmed. We make every effort to provide you the most accurate information on pricing and availability.

In addition, some of the items on our web site may be incorrectly priced or no longer available at the time you place your order.

In the event a product is listed at an incorrect price, we have the right to refuse or cancel any orders placed for the product listed at the incorrect price. If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

New Chapter reserves the right to change or discontinue and discounts or promotions at any time without notice.

Product Descriptions

We try our best to be as accurate as possible. However, we do not warrant that the product descriptions or other content of this Site are accurate, complete, reliable, current, or error-free. The colors you see will depend on your monitor and we cannot guarantee that your monitor’s display of any color will be accurate. All features, content, specifications, sizes and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures and similar descriptions may be approximate and are provided for convenience only. Packaging may vary from that shown.

Shipping Policy

Orders will only be shipped to addresses within the 50 states of the United States of America or the District of Columbia. We strive to ship your order as quickly as possible. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by you within a specific period. The amount of time it takes for you to receive a product will depend on how long it takes us to process your order and how long it takes the carrier to deliver the order to you once it is shipped.

Our preferred shipping carrier is UPS. However, we reserve the right to use other shipping carriers.

Sorry, we are unable to ship to P.O. Boxes. All items must be shipped to a valid street address.

Shipping charges are based upon the shipment option you select at Checkout. The following shipping options are available. Not all shipping methods are available in all geographic areas, see www.ups.com/ for details:

Standard Delivery: (3-6 Business Days after Order is Shipped)

  • Orders are typically delivered within 3 – 6 business days. Actual delivery time depends on shipping distance and may vary.
  • Delivery to some remote addresses may require up to 2 additional days.
  • See www.ups.com/ for additional details.

Second Day Delivery: (2 Business Days after Order is Shipped)

  • Orders are typically delivered by the end of the second business day after they are shipped
  • Your order will be shipped after your credit has been charged and/or any other necessary verification has been
  • Some locations in Alaska, Hawaii and remote areas may require additional transit time.
  • See www.ups.com/ for additional details.

Rushed Delivery: (1 Business Day after Order is Shipped)

  • Available for shipments to addresses within the 48 contiguous states and to limited addresses in Alaska and Hawaii.
  • Your order will be shipped after your credit has been charged and/or any other necessary verification has been completed.
  • See www.ups.com/ for additional details.

Risk of Loss

All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Return Policy

New Chapter proudly stands behind every product we make. However if you are not satisfied, you can receive a refund of your full purchase price in one of two ways:

If you purchased online from NewChapter.com your refund will be applied to the credit or debit card used for purchase.

  1. Contact us via email at info@new-chapter.com or by calling our Take Care Center at (888) 874-4461
  2. Provide your full name, order number, and the last four digits of the credit or debit card used for purchase
  3. Your refund will appear on your account in 3-5 business days

If you purchased your product in-store, or from one of our online retailers (not NewChapter.com), your refund will be provided in the form of a prepaid Visa card. To receive your refund gather the following:

  1. Original UPC from the bottom of the product box
  2. Proof of Purchase including date and price paid
  3. Your full name and mailing address clearly printed

Mail these items in a stamped envelope to:
New Chapter MBG
PO Box 2052
 Dept. J
Grand Rapids, MN 55745-2052

Terms and Conditions

Offer Valid for Product Purchased 07/01/16-06/30/17. Your request must be postmarked within 60 days of purchase.

In-store purchase refunds issued via prepaid card. Offer limited to US residents only, 18 years of age or age of majority or older. Limit one refund per name, household, or address. Use of multiple addresses or P.O. boxes to obtain additional refunds is fraud and may result in prosecution. Multiple submissions will not be acknowledged or returned. Prepaid card accepted where Visa® cards are accepted. Not redeemable as cash or usable at ATMs or gas pumps. Card expires 6 months from issuance. Terms of prepaid card apply. Refund is limited to the purchase price and excludes taxes and any incidental or consequential damages, negligence, strict liability or any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This guarantee gives you specific legal rights and you may also have other rights, which vary from state to state. If UPC and valid original date receipt are not included in the request for refund, your prepaid card will not be issued. Reproduction, alteration, sale, trade, or purchase of this official form or proof of purchase is prohibited. Proof of purchase must be obtained from product purchased by you. No requests from groups, clubs, or organizations will be honored. We will not honor incomplete submissions. Not responsible for lost, late, or undelivered submissions. Please allow 6-8 weeks for delivery. For the status of your refund call 855-251-8511.

Cards are issued by Citibank, N.A. pursuant to a license from Visa U.S.A. Inc. and managed by Citi Prepaid Services. Cards will not have cash access and can be used everywhere Visa debit cards are accepted.

New Chapter Subscription

New Chapter Subscription Policies
The New Chapter Subscription program offers the convenience of automatically delivering products you select right to your door on a schedule you set. New Chapter may also offer discounts and other promotions such as free shipping on items available as a subscription. New Chapter reserves the right to change or discontinue discounts and promotions without notice.

New Chapter Subscription Price & Promotions
Discounts on products eligible for subscription will be displayed at the time of subscription sign-up. Subscription discounts will be applied to the first order, and every subsequent delivery throughout the life of the subscription, or until the subscription is cancelled.

Payment Methods
We currently accept the following payment methods for subscription orders:

  • VISA
  • MasterCard
  • Discover Card
  • American Express
  • Pay Pal

Subscription Processing and Notification
Your first shipment of each New Chapter Subscription order you place will be processed within 24 hours after you sign up. The billing and shipping addresses chosen for your initial order will be saved in your account and used on all future orders.

For recurring orders on subscription, we will send you email reminders to update you of your next shipments and any modifications to the item's price or stock. You will have a chance to review and make changes to your Subscription delivery at any time, but changes need to be made up to 48 business hours before the scheduled order date to avoid being billed for your next order.

You will also receive a shipping confirmation email once your package has left the warehouse, at which point your selected payment method will be billed. The estimated billing amount will be included. The total estimated cost will be the cost of the item plus sales tax, if any. Applicable discounts or promotions in effect at the time we confirm the price of your subscription order will be applied to your order.

Subscription orders scheduled to be processed over the weekend or a holiday will be placed on the next business day.

Unless you make changes to delay or cancel your order, we will charge your selected payment method on the day we process your order. Once an order has been processed and shipped, it is considered the property of the customer and the customer will be billed based on the amount estimated in the order confirmation e-mail. The items may only be returned in accordance with this Agreement.

Problems Processing Orders:
If any problems arise with the payment method associated with your subscription order, we will notify you via e-mail using the address associated with your New Chapter account requesting that you resolve the problem. No additional orders will be processed or shipped until the problem has been resolved.

In the unlikely event that a New Chapter Subscription item is not available on the day it is scheduled to be shipped, we will notify you of the delay and will attempt to fulfill the order each day for the next 15 days. If the item does not become available during that period, we will notify you and attempt to place the order for the next 15 days. If the order is still not in stock we will attempt to send the next shipment on the next scheduled date. A Customer Service representative may contact you during this period to determine if there is an appropriate substitute for the item.

If a New Chapter Subscription item is no longer available, we will notify you and automatically cancel your subscription for that item. No additional orders associated with that subscription will be placed.

You may update your shipping & billing and/or your preferred payment method at any time. You may also make changes to the delivery schedule of your reminder e-mails at any time.

Canceling Subscriptions
Your subscription and any related New Chapter Subscription discount(s) will remain in effect until you cancel your subscription. You can cancel scheduled New Chapter Subscription orders or individual items at any time.

If you want to cancel an order from the New Chapter Subscription program, you can do so up to 48 hours before your recurring order is scheduled to be processed without being billed. Your cancellation will immediately go into effect and you will no longer be charged for the subscription item which was cancelled.

If it is not cancelled 48 hours prior to the scheduled order date, your items may be shipped and billed based on your account information for that subscription item. Once an item ships, and the shipment and billing is confirmed via e-mail, the items may only be returned in accordance to our return policy set forth in the New Chapter Policies.

Account / Subscription Changes & Termination
You may make changes to your New Chapter Account and/or Subscriptions at any time. The following information may be updated:

  • Shipping & billing information
  • Item quantity per order
  • Delivery frequency on subscriptions, or outright cancellation

You may make eligible changes to your subscriptions by:

  • Logging into your account on Newchapter.com and selecting “My Subscriptions”
  • Or click the “My Subscriptions” link in any e-mail you receive with updates on your New Chapter subscriptions
  • Or contact Customer Service:

By Phone
1-877-333-0121
Monday - Friday
9 a.m. – 6 p.m. ET

CONTACT US

New Chapter reserves the right to change the New Chapter Subscription policies at any time without notice. We may terminate your subscription at our discretion without notice.