Refund policy
New Chapter proudly stands behind the quality of every product we make. However, we know that wellness is not one-size-fits-all, so if for some reason you are unhappy with your purchase, let us know by following the steps below to receive a full refund. We are here every step of the way on your wellness journey.
Refunds for Online Orders: If you bought online from NewChapter.com:
- Contact us within 30-days of receiving your product by emailing info@new-chapter.com or by calling our Take Care Center at (888) 874-4461
- When you contact us, make sure to provide your full name, the reason for return, and your order number. This information helps us process your refund as quickly as we can.
- We will take care of the rest. Your refund will appear, less the shipping costs, on your account in 5-10 business days.
- Please note, refunds are limited to three per customer per year, and to the first bottle of a given supplement (not repeat purchases of the same item). Subscription orders that are not cancelled or skipped prior to processing are not eligible for a refund. All refunds are subject to the below terms and conditions