Shipping policy
Shipping. When you place an order for an item through the Site, the item will be shipped to the address you designate as the “Shipping Address” during the check-out process.
In general, all orders received before 12pm (noon) EST Monday through Friday will be processed and shipped on the same day. Orders received after 12pm (noon) EST or on a holiday will be processed the next business day. Orders will only be shipped to addresses within the 50 states of the United States of America, the District of Columbia, or Puerto Rico. We strive to ship your order as quickly as possible. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by you within a specific period. The amount of time it takes for you to receive a product will depend on how long it takes us to process your order and how long it takes the carrier to deliver the order to you once it is shipped.
Our preferred shipping carrier is UPS SurePost. However, we reserve the right to use other shipping carriers.
All items must be shipped to a valid street address, PO box or APO box. Please know that if your products are being shipped to a freight forwarding service, New Chapter is not liable for lost packages or required to provide any refund of payment.
Standard Delivery: (Typically 3-6 Business Days after Order is Shipped)
Free Shipping for all initiating Subscription Orders and One-Time Purchases Greater than $50
$5 Flat Fee for all initiating Subscription Orders and One-Time Purchases Less than $50
- Orders are typically delivered within 3-6 business days. Actual delivery time depends on shipping distance and may vary.
- Your order will be shipped after your credit card has been charged and/or any other necessary verification has been completed.
- Delivery to some remote addresses may require up to 2 additional days.
- See www.ups.com/ for additional details.